Refund policy

90-day returns and exchanges

You can request a free return or exchange within 90 calendar days of delivery, without giving a reason. Return shipping is paid by MAPLEMAT. This is our voluntary commercial policy and does not replace or restrict your statutory rights.

The return period starts on the delivery date of each item. If its final day falls on a weekend or holiday, the period extends to the next business day. There is no restocking fee.

Cancellation before fulfilment

To request cancellation before your order is fulfilled, contact us promptly with your order number. If the order has not been fulfilled, we will cancel it and refund the amount paid without a cancellation fee. Once an item has been fulfilled, use the return process described below. Mandatory cancellation rights remain unaffected.

How to request a return

Use our return request form or email victorhugocastrousa@outlook.com with your order number and the items concerned. We will provide a prepaid return method and return address. Send the goods within 14 days after notifying us. The return address may differ from the business address.

Condition

You may place the mats in the vehicle to check their shape and size. Keep them clean, complete and unused during driving. Original packaging is helpful where available. Any more favourable mandatory consumer rights remain unaffected.

Refunds

We refund the amount paid for the returned items to the original payment method, without a refund fee, within 14 days of receiving your notice. We may wait until we receive the goods or evidence that you sent them, whichever comes first. Your bank or card provider may need additional time to display the credit.

Exchanges and fit

You may request another colour, coverage option or vehicle model within the 90-day period. Contact us with the required configuration. If the supplied item is defective, damaged or different from what you ordered, we will arrange an appropriate no-cost remedy. Applicable statutory warranties and remedies remain available independently of this policy.

Your consumer rights

Canadian consumer protections vary by province and territory. Nothing in this policy excludes mandatory rights concerning defective goods, misleading representations, cancellation, late delivery or refunds.

Updated November 10, 2026.