About this store
MAPLEMAT is operated by Victor Hugo Castro. The operator's address and contact details are available in our legal notice.
MAPLEMAT offers vehicle floor mats and protection kits for delivery in Canada. For questions about these terms, contact victorhugocastrousa@outlook.com. The information shown on the product page and at checkout forms part of your order.
Products and configuration
Each product page lists the contents, options and price of the kit. Provide accurate make, model, year and trim information. Two-car kits require information for both vehicles. The shape and piece count can vary with the vehicle. If more information is needed, we will contact you before processing the configuration.
Prices and payment
For the Canadian market, prices are presented in Canadian dollars (CAD). Check the currency, item total and applicable taxes shown at checkout before paying. Available payment methods are those displayed by the checkout. An order is paid only after the payment provider confirms payment.
Ordering
Choose your kit, colour and coverage, enter the vehicle details, then review the cart and your contact and delivery information. Submitting a paid order creates an obligation to pay the displayed total. Keep the confirmation sent to your email. If we cannot fulfil an order, we will tell you and refund the affected items.
Delivery
Standard tracked shipping in Canada is free. Orders are prepared within 1 to 3 business days, with estimated delivery 8 to 25 calendar days after order confirmation. Read our shipping policy for tracking, corrections and delayed shipments.
Cancellations
Contact us promptly if you want to cancel an unfulfilled order. No cancellation fee applies. After fulfilment, our returns process applies, without limiting mandatory cancellation rights.
Returns and guarantees
Our 90-day return policy includes free return shipping. We also offer a three-year commercial warranty against material and workmanship defects in the floor mats. Contact us with proof of purchase and a description of the defect. This commercial warranty does not cover normal wear, misuse or damage from incorrect installation; mandatory consumer warranties and remedies remain unaffected.
Safe installation
Remove old mats, secure the supplied mats and verify that the pedals move freely. Never stack mats. Stop using any mat that moves or does not fit correctly and contact us.
Privacy
See our privacy policy and cookie policy for information about personal data and preferences.
Complaints and applicable protections
Send complaints to victorhugocastrousa@outlook.com. Nothing in these terms excludes mandatory consumer protection laws applicable in your province or territory or removes access to a competent court or consumer protection authority.
Updated November 10, 2026.